Store Policies

Standard Return Policy

You can return most new and unopened items within 30 days of delivery minus 15% restocking fee from the purchase price and shipping charges.* Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and awarded a partial refund if opened or used. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. Customer will pay for shipping charges for the return.

For items returned after 30 days, FullStock.net will grant a credit of up to 80% of the item’s value.

*Expect to receive the refund within four weeks from shipping your return to FullStock.net (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company). We will notify you via email with the details of your refund. You will receive your refund via the form of payment that you used.

Non-Returnable Items

We do not give refunds for the following products:

Swimming Suits
Undergarments
Body Jewelry (i.e. all items within the "Body Jewelry" sub-category)
Factory-sealed sports collectible sets
Gift Cards
Perfumes and Fragrances
Ink Cartridges
Medical Items
Memory Foam Mattresses that have been opened or taken out of their plastic wrap
Toys for Tots purchases
Cigars, wines, and perishable products (food items, chocolates, plants & flowers & wholesale flowers)
Any CD, DVD, VHS tape, software, video game, and cassette tape that has been opened/taken out of its plastic wrap
Any specially-labeled designer apparel, handbags and accessories that have had the security tag removed
Case Packs/Bulk Items: No partial case pack returns will be accepted. Product must be returned in the original shipping pack with all individual items unopened
Other select items, as noted on the product description page

Product-Specific Return Policies

Computers and Electronics:

Computers and Electronics returns must be initiated within 20 days of the purchase date. The items must arrive at our warehouse within 30 days of purchase. You must return items in their original condition to qualify for a full refund minus shipping charges and 15% restocking fee.

We may reduce your refund by the amount of the original shipping charge plus actual return shipping fees unless the return is due to FullStock.net error.

Large TV’s (25-inch screens and larger):

Both the Oversized-Item Return Policy and the Computers and Electronics Return Policy apply.

All large TVs include a manufacturer warranty. For questions regarding the warranty, please contact the manufacturer or warranty-provider.

Oversized-Item Return Policy

Please contact Customer Care immediately to set up a return for an Oversized-Item.

If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. Return shipping fees can range from 0 to 5, depending on the size and weight of the product.

All returns are inspected upon arrival at our warehouse. Items not in their original, new, unopened condition may qualify for a partial refund of the product’s price. Upon our inspection of returned merchandise, FullStock.net reserves the right to deduct the original shipping charge and actual return shipping fees from your refund.*

*By purchasing an oversized product, you authorize FullStock.net and/or its Carriers to assess additional fees to your credit card as necessary according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after the product is returned.

Products Returned After 30 days

We grant refunds of up to 80% of the item’s value for most items returned after 30 days.* We will deduct the original and return shipping charges from your refund as described in the Standard Returns Policy.

If we send you a replacement item, we must receive the original item in the FullStock.net warehouse within 30 days from the date you initiated the return, or your account will be charged full price for the replacement item.

*This excludes products purchased from the Computer and Electronics category and Non-Returnable Items.

Missing Parts

We hope that every product you receive arrives will all the parts necessary to fully assemble your product. Should you discover that a part is missing, please review your assembly instructions to locate the missing part number needed, and click here to contact Customer Care.

How To Return An Item

All products sold by FullStock.net are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty.

Please read all warranty material carefully as the warranty period, service and transferability varies by manufacturer and product. All returns require prior authorization by an authorized FullStock.net representative.

Please email a customer service representative at Service@FullStock.net for an RA number. Returns without this authorization will not be accepted. RAs are effective for 30 days only.

The RA number must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. If the RA number is not visible, the shipment may be refused. If shipping labels are placed on or RA numbers written on the manufacturer’s boxes, the product will not be in resalable condition, and, in turn, will not be eligible for return. All original packaging and materials must be returned with the product.

All returns must be returned to FullStock.net with freight PREPAID. Damaged and defective product replacements will be sent with no freight expense to the customer.

All non-defective returns will be assessed a 15% restock fee within 30 days of purchase and will only be accepted in resalable condition with all original packaging. Freight charges will not be refunded.

Defective product can be returned to FullStock.net within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances.

Upon receipt and acceptance of returned items, FullStock.net will credit the customer’s account for merchandise costs. No cash refunds will be allowed. Credit on account will be issued for the amount paid on the original invoice. Please allow up to four weeks for processing of returns.

The following items are not eligible for return: